The NWC has increased its emphasis on customer service by increasing the number of customer service centres and payment facilities islandwide, the modernization of commercial offices, the use of significantly enhanced information technology, and through training activities for various employees in customer relations. Efforts are also continuing to minimize complaints by customers in relation to the various areas of service delivery by the NWC.

In addition, access to general information about Bills, Meter Reading, and other customer issues have been made easier and more convenient through:

• An increased number of qualified and trained Customer Service Representatives

• Twenty-four (24) hour Control Centre, equipped with additional telephone lines, toll-free numbers and response teams

• Community Relations Departments located in all five regions and a Corporate Public Relations Department

• Collection points in rural parishes to provide customer service and collection and bill payment facilities outside of commercial offices

Bill payment locations include all NWC Commercial Offices, The Bank of Nova Scotia Jamaica Limited (Scotiabank Jamaica), National Commercial Bank, Jamaica National Building Society, RBTT (Royal Bank of Trinidad & Tobago) , Paymaster Outlets and Bill Express

Note: To minimize the risk of disconnection, it is highly recommended that overdue bills be paid at NWC Commercial offices.

See also: Payment Options