JPSCO SCHEDULED MAINTENANCE WORKS IN RETREAT, ST. MARYNWC WORKING TO RESTORE WATER IN HART HILL - MECHANICAL EQUIPMENT ISSUEMechanical Equipment Issue, Drapers_Portland
Non-Revenue Water (NRW) is water that's produced but never billed — lost to leaks and overflows, or to unauthorised use, theft, and meter under-registration. Cutting it is one of NWC's top priorities.
Water that has been produced and is "lost" — either as real/physical losses (leaks and overflows) or apparent/commercial losses (unauthorised use, theft, and meter under-registration) — plus authorised unbilled use, such as water supplied for fire-fighting from hydrants.
KSA NRW Reduction Co-Management Programme
Summary of the Kingston & St. Andrew programme with Miya Jamaica
The Kingston & St. Andrew (KSA) Non-Revenue Water Reduction Co-Management Programme is being implemented by NWC with international water efficiency co-management partner Miya Jamaica. NRW reduction is a crucial priority for NWC as it works to increase operational efficiency, grow revenue and available cash, improve service delivery and public image, and build staff capacity.
This J$5 billion programme was a major undertaking for NWC running from 2015 to 2020, beginning in earnest in the third quarter of 2016. The aim: cut KSA's 60% NRW level in half.
J$5 billion investment2015–2020Goal: halve 60% NRW in KSA
Background to the NRW Programme in KSA — 2016
System Input Volume
210,458 m³/d
Programme updates
Logger devices, pressure management, and progress in Portmore
Logger devices are now installed at premises as well, allowing the flow and pressure of water to be measured on a 24-hour basis from remote locations. Maintaining the appropriate pressure is critical — too much can damage pipeline infrastructure, while too little frustrates customers.
Substantial progress is being made on the multi-million US dollar Portmore NRW Reduction Programme, aimed at dramatically improving water supply service to residents and businesses of the St. Catherine-based municipality.
Excavation and investigation of the main pipes and connections in the existing network are now underway — assessing which aged pipelines need replacement, and verifying the quality and size of existing pipes to support procurement of new materials.
Major milestones — as at April 2021
Progress across the KSA NRW Reduction Programme
48
Socially challenging areas (SCAs) surveyed and network audits completed
13,122
New meters installed
300+
Persons received specialized training
1,292
Leaks actively detected on average per month in KSA (2021)
18 km
Of pipelines checked, mapped, and re-checked daily
146
Pressure zones now in operation and fully established
1,700 km
Of the KSA pipeline network now better managed via new valves, control devices, and data loggers
NRW results
Performance Indicator (12-month rolling average)
Portmore Co-Management NRW Reduction Programme
2021–2026 · NWC in collaboration with Miya Jamaica
NWC and Miya Jamaica are undertaking immediate water works under the new Portmore Co-Management NRW Reduction Programme. Portmore is expected to see benefits similar to those achieved in Kingston & St. Andrew over the last five years.
250,000
Population served
~45,000
Traceable service connections
~40,000 m³/d
Average system input
~24,000 m³/d (60%)
Estimated non-revenue water lost
Expected benefits
✓Improved service delivery to customers in the area
✓Enhanced operational efficiency for NWC
✓Improved distribution pressure meeting OUR standards
✓Improved customer satisfaction
✓Significant energy and water savings
✓Financed by the Jamaican Government via the Ministry of Economic Growth and Job Creation
Programme activities
Phase 1 · 3 months
Audit Phase
Water audit
Logger installation
SCA inner-city visit / survey
Distribution network assessment
Phase 2 · 3 years
Implementation Phase
Hydraulic model
Leak detection
Leak repair
Pressure management / DMA establishment
Meter replacement (residential/commercial)
Phase 3 · 2 years
Operation & Maintenance
Ongoing system operation
Preventive maintenance
Sustained performance monitoring
🎯 Goal: reduce NRW in Portmore from as high as 60% (24,000 m³/day) to 30% (10,000 m³/day) by the end of the project period.
#NRWTracker — where we are working now
Renewing your water system = Better service = Better life
Some customers in active work areas may experience disruptions in water supply, or traffic, dust, or noise nuisances while work is being done. We apologize for any unavoidable inconvenience and commit to keeping it to an absolute minimum. Please cooperate with our work teams as we work to serve you better.
☎ Community Relations (Eastern): 733-5636/7☎ Corporate PR: 929-5430-5 / 929-1128
Date
NRW Activity in Portmore
Work Locations
Aug 14, 2024
Pipe Replacement & 4" Cap Location
Central 7, Mt. Royal
Jul 17, 2024
PRV Maintenance
Breaton Parkway
#LeakChecker
Your new digital meter can help you check for leaks — learn how in these easy steps
