Online Services

Struggling with a balance? Apply to pay what you owe in manageable installments.

Pay non-bill charges such as connection fees and other service payments.

All the ways to pay — online, bank, agents and in office — in one list.

Overpaid or in credit? Request a refund on your NWC account.

Check your balance, payments and consumption using your customer and premises codes.

Switch from paper to email delivery — bills arrive the moment they are prepared.

Not receiving your e-bills? Common delivery problems and how to fix them.

Your online account — view bills, track usage and manage your NWC services.

New home or business? Apply online for a new water supply connection.

Spotted a leak or burst main? Report it online and our teams will respond.