National Water Commission | Jamaica

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Before you start

Have the following on hand so you can complete this application in one go. You'll also need a valid mobile number, since your application reference will be sent by SMS.

TRN Customer Number Premises Number Mobile Phone Email Address

1Your Information

2Account Details

3Submitted

Section A — Customer / Applicant Information

Tell us who you are so we can match this application to your account.

Title *

Mr. Mrs. Miss

First Name *

Last Name *

TRN *

Mobile Phone * Your application reference will be sent here by SMS

Home Phone

Email Address *

Parish *

Section B — Account Information

These numbers are printed on your NWC bill, or available through Bill Query Online.

Customer Number *

Premises Number * Not sure? Look it up via Bill Query Online

✓

Application submitted

We've received your payment arrangement application. Your reference number and next steps have been sent to your mobile number and email address.

PAY-000000

Keep this reference — you'll need it to check your application status.

Common questions

What is a payment arrangement? ▾

A payment arrangement lets you spread an outstanding water bill balance over a series of manageable payments instead of paying it all at once, helping you avoid disconnection while you catch up.

How long does approval take? ▾

Most applications are reviewed within a few business days. You'll be notified by SMS and email once a decision is made — keep your reference number handy in case customer care needs to reach you.

Can I apply if my supply has already been disconnected? ▾

Yes — contact your local Customer Care office directly, as reconnection may require an initial payment alongside your arrangement application.