The official rules governing how NWC bills, classifies, meters, and contracts with its customers — in plain language, with the source document one click away.
5 policies
Governs how NWC bills for water and sewerage services — including due dates, what happens when a bill goes unpaid, and how rates are set through the OUR's Tariff Regime.
Download PDF →Defines the seven account categories — Residential, Condominium, Commercial, Government, School, Charity, and Employee — and how each determines the rate you're billed.
Download PDF →Covers NWC's approach to metering — from installation and meter ownership to reading schedules, bulk meters for condominiums, and how unmetered areas are managed.
Download PDF →Sets out how a supply contract is permanently terminated versus temporarily suspended, what a Final Bill is, and how a Resupply works after a long inactive period.
Download PDF →The requirements for a New Supply application — for owners, tenants, informal settlements, and special events — plus additional supplies, sub-divisions, and transfers of ownership.
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Customer Care can help you understand how a policy applies to your specific account.